Terms & Conditions

ARD AutoTech Ltd operate in and around the North East and surrounding areas. For installs out of this area, please contact us before making any online bookings.

Standard vehicle installation work can be arranged via our online service. Simply click on the relevant product you require.  Should you want any other service, or prefer to speak to us directly, please submit an enquiry via the website form, or contact us on 07943 743696.

We usually require three to five working days’ notice to arrange an installation, however this is dependent on installer and product availability.

The following procedures will be adhered to on arrival, during and after the install:

Pre-install vehicle check
Product location discussion when necessary
Installation of the required kit
No holes will be drilled to vehicle unless necessary and prior agreed
Demonstration of the kit and post installation vehicle check. If the kit was not supplied by us, a demonstration may not be possible.
Post-install vehicle check

Dash Cameras - important information

Some vehicles, especially Skoda and Volvo, may experience DAB radio interference problems with a rear dash camera install. DAB radio signal can be overly susceptible to interference, causing loss of signal in low signal areas.

Our installers can fit a filter which usually fixes the issue, however it is not a guaranteed solution.

Sometimes, it is unavoidable.  It is not a fault of the camera or the installation, rather the weak DAB signal combined with a susceptible car radio and aerial proximity to the camera. In the event of this, if the dash camera was supplied by us, you can request a return of the rear camera and credit will be issued for the cost of the product only.

Cancellation Policy

Please inform us at least one working day in advance if you cannot attend your appointment.

Your appointment might be cancelled if you arrive more than 15 minutes after your allotted time.

Please be advised that a cancellation fee of 50% of the installation price may be charged in the following cases:

Access to the vehicle is not possible for reasons beyond our control
Less than one working days’ notice is received to change the appointment date
The vehicle has a defect, fault or damage which, in the opinion of the installer, means that the installation cannot go ahead
If our installer cannot access the vehicle or it is not available for 15 minutes after the allotted time, or you fail to show at all.

Returns Policy

You have 28 days from the date of purchase for a refund on your product(s). The refund is only valid if the product(s) are returned in the same condition as supplied, with the original packaging undamaged. Any product(s) which have been damaged or tampered with will not be accepted. As such, the refund will not be processed until the product(s) have been tested and checked by a member of staff.

For product(s) which have been supplied only, a full refund will be issued, provided the above criteria is met.

For product(s) which have been supplied and installed by one of our installers, a full refund will be provided for the product(s), minus the cost of installation and deinstallation of the product(s).

For product(s) which are faulty/defective, the full cost of installation will only be refunded once the product(s) supplied by us have been tested and, in the opinion of ARD AutoTech, cannot be replaced.

For customer-supplied products, it is assumed that the equipment being installed is of good working order, legal to use and compatible with the vehicle. We cannot be held responsible for any malfunctions with customer-supplied products.

We are unable to offer a full refund on custom-built or special ordered products. This includes products painted to order, programmed prior to delivery or vehicle specific items.

If our installer is delayed due to reasons out of our control, we are in no way liable or obliged to provide compensation. Any suspected damage to the vehicle during an installation must be acknowledged, proven and agreed with the installer before they leave site. Otherwise, we cannot be held responsible for damage found at a later date.

If any vehicle faults occur near where we have fitted items, just after the installation, or is suspected to be connected to the installation, it must be brought to our attention before any third party costs are incurred, including dealership repair costs. If the fault is raised with a third party before we are made aware, and have had time to undertake an investigation of the issue, we cannot be held responsible for the fault or any repair costs.

Please note: all parts supplied come complete with manufacturer warranty and 3-month labour warranty.

Changes to our T&Cs

We may change this notice at any time to conform with current legislation or best practices.